隱私政策 Privacy Policy

RareDrop Cultural Discovery Platform by Pentastone Technology Limited

生效日期：2026/2/1 | 最後更新：2026/2/1

簡介

Pentastone Technology Limited（以下稱「本公司」、「我們」）營運平台及相關服務（以下合稱「本服務」）。我們尊重您的隱私並致力於保護您的個人資訊。本隱私政策說明您使用本服務時，我們如何收集、使用、分享與保護您的資訊。本服務主要面向美國、歐盟及其他可提供服務之地區。

當您存取或使用本服務，即表示您已閱讀並理解本隱私政策內容。

公司資訊

公司名稱：Pentastone Technology Limited

註冊地址：

RM A5, 7/F, ASTORIA BUILDING,

NO.34 ASHLEY ROAD,

TSIM SHA TSUI,

HONG KONG

聯絡信箱：info@pentastone.net

適用範圍

本政策適用於我們透過 App、網站、客服通路及相關服務所收集之資訊。不適用於我們無法控制之第三方網站、服務或應用程式。

我們收集的資訊

我們可能收集下列類別資訊：

4.1 您主動提供的資訊

  • 帳號資訊（例如姓名、電子郵件、電話、登入憑證）
  • 帳單與收貨資訊
  • 客服溝通內容（例如郵件、聊天、申訴資訊）
  • 您選擇提供的其他資訊

4.2 交易與履約資訊

  • 購買紀錄、訂單細節、商品選擇、出貨/配送確認
  • 退款、退貨、拒付（chargeback）相關資訊
  • 付款狀態與交易識別碼

說明：付款卡號或銀行資料通常由第三方支付服務處理；我們一般不保存完整卡號。

4.3 裝置、使用與技術資訊

  • IP 位址、裝置識別碼、裝置類型、作業系統、App 版本
  • 網站瀏覽器資訊（如適用）、日誌、診斷資料、崩潰回報
  • 由 IP 推估之大略位置（除非您明確開啟，否則不收集精準 GPS）

4.4 Cookie、SDK 與類似技術

我們可能使用 Cookie、SDK 或類似追蹤技術，以提供必要功能、進行分析以及（如適用）廣告成效衡量。詳見第 8 節。

我們如何使用資訊

我們可能將您的資訊用於：

  • 提供、營運及維護本服務
  • 建立與管理使用者帳號
  • 處理交易、退款並完成出貨
  • 提供客服支援及回應查詢
  • 改善功能、效能與使用體驗
  • 偵測、調查並防止詐騙、濫用與安全事件
  • 執行我們的條款與政策
  • 遵守適用法律、法規及法律程序
  • 發送服務通知（例如訂單更新、系統通知）
  • 於法律允許且依您的偏好，發送行銷訊息

處理之法律依據（歐盟/英國 – GDPR/英國 GDPR）

若您位於歐盟或英國，我們可能依下列法律依據處理個人資料：

  • 履行契約（提供您所要求之服務）
  • 法律義務（例如稅務、會計、消費者保護要求）
  • 正當利益（例如防詐、改善服務、資安）
  • 同意（例如特定行銷或 Cookie，若法律要求）

資料分享與揭露

我們不會出售您的個人資訊。我們可能與以下對象分享必要資料：

  • 第三方支付處理商（例如 Stripe、PayPal）以完成付款並處理爭議
  • 物流與履約合作夥伴以完成出貨與配送
  • 雲端主機、基礎設施及 IT 服務供應商
  • 分析服務商以評估使用情形並改善效能
  • 專業顧問（法律、審計、顧問）在必要時
  • 依法要求之主管機關或執法機關，或為保護權益與安全
  • 公司交易：若發生合併、收購、融資或資產出售，資訊可能依法律移轉

我們僅在合理必要範圍內分享資料，以達成本政策所述目的。

Cookie、分析與廣告追蹤

我們可能使用：

  • 必要技術（登入、驗證、安全與核心功能）
  • 分析工具（App/網站分析）以了解使用情形
  • （如適用且合法）廣告成效衡量工具

您可透過瀏覽器設定管理 Cookie，並於（如提供）App 內管理偏好。若平台提供隱私控制（例如 App 追蹤許可），我們會在適用情況下尊重您的選擇。

跨境傳輸

您的資訊可能會被傳輸並於您所在地以外處理。若法律要求，我們將採取適當保護措施（例如契約性保障）以進行跨境傳輸。

保存期限

我們僅在提供服務、完成出貨、符合法律義務、處理爭議與防詐所需期間內保存個人資訊。保存期限依資料種類及法規要求而異。

資料安全

我們採取合理的管理、技術與實體措施以保護您的資訊，但任何傳輸或儲存方式均無法保證絕對安全。

您的權利（歐盟/英國 – GDPR/英國 GDPR）

視您的所在地，您可能享有：

  • 查閱個人資料
  • 更正不正確或不完整資料
  • 在法律例外範圍內請求刪除
  • 在特定情況下限制或反對處理
  • 在特定情況下要求資料可攜
  • 若以同意為基礎處理，您可隨時撤回同意

如需行使權利，請聯絡 info@pentastone.net。

加州隱私權（CCPA/CPRA）

若您為加州居民，您可能享有依法律提出查閱、更正或刪除個人資訊之權利，並可就法律定義的特定「分享」行為選擇退出。本公司不出售個人資訊。

申請可透過 info@pentastone.net 提交。

行銷偏好

您可透過行銷郵件中的取消訂閱連結，或聯絡我們停止接收行銷訊息。我們仍可能發送非行銷性通知（例如收據、訂單更新、資安通知）。

未成年人

本服務僅供 18 歲以上（或您所在地法定年齡以上）使用。我們不會在知情情況下收集未成年人個人資訊。

概率商品聲明

我們提供基於概率的商品體驗。所有結果均依照本服務內披露之概率機制決定。建議您於購買前詳閱概率披露內容。

非博彩聲明

我們的零售與數位電商平台，提供基於概率的商品體驗。本平台並非賭場、下注服務、彩票營運者或任何博彩服務提供者。我們不提供任何金錢投注、現金賭博或彩金兌換服務。

第三方連結

本服務可能包含第三方網站或服務連結。我們不對第三方之隱私實務負責，請您自行查閱其政策。

政策更新

我們可能不時更新本隱私政策，並於公布時更新「最後更新」日期。

聯絡我們

Pentastone Technology Limited

RM A5, 7/F, ASTORIA BUILDING

NO.34 ASHLEY ROAD

TSIM SHA TSUI

HONG KONG

電子郵件：info@pentastone.net

Effective Date: 2026/2/1 | Last Updated: 2026/2/1

INTRODUCTION

Pentastone Technology Limited ("Company," "we," "our," or "us") operates the platform and related services (collectively, the "Service"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you use the Service. Our primary markets include the United States, the European Union, and other regions where the Service is available.

By accessing or using the Service, you acknowledge that you have read and understood this Privacy Policy.

COMPANY INFORMATION

Legal Entity: Pentastone Technology Limited

Registered Address:

RM A5, 7/F, ASTORIA BUILDING,

NO.34 ASHLEY ROAD,

TSIM SHA TSUI,

HONG KONG

Contact Email: info@pentastone.net

SCOPE

This Privacy Policy applies to information collected through our app, website, customer support channels, and related services. It does not apply to third-party websites, services, or applications that we do not own or control.

INFORMATION WE COLLECT

We collect information in the following categories:

4.1 Information You Provide

  • Account information (e.g., name, email, phone number, login credentials)
  • Billing and shipping information
  • Customer support communications (e.g., emails, chat messages, complaint details)
  • Any other information you choose to provide

4.2 Transaction and Fulfillment Information

  • Purchase history, order details, product selections, and delivery confirmations
  • Refunds, returns, chargeback-related information
  • Payment status and transaction identifiers

Note: Payment card or bank information is processed by third-party payment providers. We typically do not store complete card numbers.

4.3 Device, Usage, and Technical Information

  • IP address, device identifiers, device type, operating system, app version
  • Browser information (for website), log files, diagnostics, crash reports
  • Approximate location derived from IP (we do not collect precise GPS unless you explicitly enable it)

4.4 Cookies, SDKs, and Similar Technologies

We may use cookies, SDKs, and similar tracking technologies for essential operations, analytics, and (where applicable) advertising measurement. See Section 8.

HOW WE USE YOUR INFORMATION

We use your information to:

  • Provide, operate, and maintain the Service
  • Create and manage user accounts
  • Process transactions, refunds, and fulfill orders
  • Provide customer support and respond to inquiries
  • Improve features, performance, and user experience
  • Detect, investigate, and prevent fraud, abuse, and security incidents
  • Enforce our terms and policies
  • Comply with applicable laws, regulations, and legal processes
  • Send service communications (e.g., confirmations, updates)
  • Send marketing communications where permitted by law and according to your preferences

LEGAL BASES FOR PROCESSING (EEA/UK – GDPR/UK GDPR)

If you are in the EEA or UK, we process your personal data under one or more legal bases:

  • Contract performance (to provide the Service you request)
  • Legal obligation (e.g., tax, accounting, consumer protection requirements)
  • Legitimate interests (e.g., fraud prevention, product improvement, security)
  • Consent (e.g., certain marketing communications or cookies where required)

HOW WE SHARE INFORMATION

We do not sell your personal information. We may share information with:

  • Payment processors (e.g., Stripe, PayPal) to process payments and manage disputes
  • Logistics and fulfillment partners to ship products and provide delivery services
  • Cloud hosting, infrastructure, and IT service providers
  • Analytics providers to evaluate usage and improve performance
  • Professional advisors (legal, auditors, consultants) where necessary
  • Government authorities or law enforcement where required by law or to protect rights and safety
  • Corporate transactions: in the event of a merger, acquisition, financing, or sale of assets, information may be transferred subject to applicable law

We share only what is reasonably necessary to provide and improve the Service.

COOKIES, ANALYTICS, AND AD TRACKING

We may use:

  • Essential cookies/technologies for authentication, security, and functionality
  • Analytics tools (e.g., app analytics, website analytics) to understand usage
  • Advertising measurement tools where applicable and permitted

You can control cookies via browser settings and manage certain preferences in-app where available. If your device/platform provides privacy controls (e.g., app tracking permission), we will respect those choices where applicable.

INTERNATIONAL DATA TRANSFERS

Your information may be transferred and processed outside your country of residence. Where required by law, we implement appropriate safeguards for cross-border transfers (such as contractual protections).

DATA RETENTION

We retain personal information only as long as necessary to:

  • Provide the Service and fulfill orders
  • Maintain business records and comply with legal obligations
  • Resolve disputes and enforce agreements
  • Prevent fraud and ensure platform security

Retention periods vary by data type and legal requirements.

SECURITY

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information. However, no method of transmission or storage is completely secure.

YOUR RIGHTS (EEA/UK – GDPR/UK GDPR)

Depending on your location, you may have the right to:

  • Access your personal data
  • Correct inaccurate or incomplete data
  • Request deletion (subject to legal exceptions)
  • Restrict or object to processing (in certain cases)
  • Data portability (in certain cases)
  • Withdraw consent at any time (where processing is based on consent)

To exercise your rights, contact info@pentastone.net.

CALIFORNIA PRIVACY RIGHTS (CCPA/CPRA)

If you are a California resident, you may have rights to request access, correction, or deletion of personal information, and to opt-out of certain "sharing" as defined by applicable law. We do not sell personal information.

To submit a request, contact info@pentastone.net.

MARKETING PREFERENCES

You can opt out of marketing emails by using the unsubscribe link in our messages or by contacting us. We may continue to send non-marketing communications (e.g., receipts, order updates, security notices).

CHILDREN'S PRIVACY

The Service is intended for users aged 18 or older (or the legal age in your jurisdiction). We do not knowingly collect personal information from minors.

PROBABILITY-BASED PRODUCT DISCLAIMER

Our platform offers randomized product experiences. All product outcomes are determined through clearly defined probability mechanisms disclosed within the Service. Please review probability disclosures before purchase.

NO GAMBLING REPRESENTATION DISCLAIMER

Our platform is a retail and digital commerce platform providing randomized product experiences. We are not a casino, betting service, lottery operator, or gambling provider. We do not offer monetary wagering, real-money betting, or cash-out gambling services.

THIRD-PARTY LINKS

The Service may contain links to third-party websites or services. We are not responsible for their privacy practices. Please review their policies independently.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will post the updated version and revise the "Last Updated" date.

CONTACT US

Pentastone Technology Limited

RM A5, 7/F, ASTORIA BUILDING

NO.34 ASHLEY ROAD

TSIM SHA TSUI

HONG KONG

Email: info@pentastone.net